Patient Relations
If you are concerned about something whether it is your care, your room,
your meals, your testing schedule, your visitors or anything else - please
let us know without delay; and we will try to remedy the situation immediately.
Be assured that you can speak to your care-givers in confidence. If you
would rather not talk about your problem with your nurse, you may meet
with the supervisor or manager on your unit for a confidential discussion
of your concern. Please be assured that the presentation of a complaint
or concern will not compromise your treatment. Our goal is to provide
healthcare that is supportive of patient and family wishes, recognizing
that situations and decision-making can, at times, cause conflicts in
the course of healthcare delivery.
We, of course, also appreciate compliments. "Above and Beyond"
cards are available on every unit for your remarks. You may receive a
patient satisfaction survey at home, after you are discharged. Please
return it to us in the postage-paid envelope with your comments so that
we can maintain the highest standards in our patient services.
Anytime your concerns are not resolved to your satisfaction, you may also
contact our Patient Relations Department at
714-670-7400. They will work with all hospital departments to investigate your complaint
and assist you in handling your concern. If this is not to your satisfaction,
you may file your complaint with the California Department of Health Services
by calling
323-869-8500