Billing & Insurance
La Palma Intercommunity Hospital is committed to providing quality healthcare that fits the needs of our community, and we are here to answer your questions to help you understand how your insurance benefits will work for you.
Regardless of insurance coverage, all patients experiencing emergency medical conditions are entitled by federal law to seek treatment at the nearest emergency room.
With regard to elective procedures, we will work individually with patients to verify precisely what benefits your insurance policies covers, so we can provide you with a letter of guarantee and peace of mind.
Healthcare expenses are often unexpected or may seem overwhelming as a medical condition is discovered. La Palma Intercommunity Hospital financial counselor is committed to assisting patients with questions about insurance coverage and financial assistance programs. To meet with a financial counselor, call the Financial Counseling Department at (714) 843-5084 Monday through Friday, 8 a.m. to 4:30 p.m.
Insurance Frequently Asked Questions
What insurance plans does La Palma Intercommunity Hospital
La Palma Intercommunity Hospital has contracts with ten insurance companies;
- Blue Cross of California-Medi-cal, Healthy Families, AIM
- Care 1st Health Plan
- Comprehensive Behavioral Care, Inc
- Easy Choice Health Plan
- Healthcare Partners Affiliates Medical Group
- MD Care Healthcare
- Monarch Healthcare
- Prime Health Services, Inc
- Three Rivers Provider Network
For information about your coverage on a specific treatment please contact our admitting department at (714)670-7400 or you can contract your insurance provider directly.
Why did I receive multiple statements for my hospital visit?
You will receive one bill from La Palma Intercommunity Hospital for services received. You will receive a separate bill from any physician specialists you might see, such as radiologists, emergency room physicians, anesthesiologists, surgeons, etc. These specialists are legally required to submit separate bills for their services.
What if La Palma Intercommunity Hospital isn't contracted with my insurance company?
Your insurance coverage under a PPO Plan allows you select your healthcare providers from physicians to hospitals that are both in-network and out-of-network. That means you have insurance coverage with any healthcare provider of your choice.
I received an Explanation of Benefits, (EOB) from my insurance company, how long before I get a bill from the hospital?
You can expect to receive a bill from La Palma Intercommunity Hospital within 7-14 days of being discharged. In some cases insurance company may not pay all benefits owed to you under your health insurance policy agreement. If this happens, we would appeal on your behalf to the insurance company and only bill you once we have resolved the issue.
What if I don't have insurance?
If you do not have health insurance, our financial counseling staff can assist you to identify government or private programs that may help you pay for healthcare.
If you are eligible for a government sponsored health program, we will work directly with you to complete the application process. If you qualify, these programs can provide access to healthcare and other vital social services for you and your family.
Who do I contact if I need to set up a payment plan or have questions about my account?
You can call our customer service department at (714) 229-4015